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Case Studies of Excellence Customer Focus Exemplars

Case Studies of Excellence Customer Focus Exemplars

“The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.” – Henry Ford In a free enterprise system, all business is customer-driven. Those who best...
The Most Important Communication Skill: Listening

The Most Important Communication Skill: Listening

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” -Ralph Nichols Listening is the art of hearing what someone is saying. It is the skill of interpreting the meaning in what you...